Refund Policy

Last Updated: April 8, 2025

This Refund Policy explains the terms and conditions under which Praxivorne ("we," "us," or "our") may offer refunds for services purchased through our platform. Please read this policy carefully before making a purchase.

General Refund Terms

We strive to ensure complete satisfaction with our educational services. However, we understand that circumstances may arise where a refund is necessary. This policy outlines the conditions under which refunds may be requested and processed.

All refund requests are subject to review and approval. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

Eligibility for Refunds

Course Purchases

Refunds for course purchases may be requested under the following conditions:

• The refund request is submitted within seven days of the original purchase date
• Less than 20 percent of the course content has been accessed or completed
• No certificates or completion credentials have been issued
• The course materials have not been downloaded in their entirety

Subscription Services

For subscription-based services, the following terms apply:

• Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period
• Refunds for the current billing period may be requested within three days of the subscription renewal date
• Annual subscriptions may be eligible for a prorated refund if canceled within 14 days of the initial purchase
• No refunds will be issued for subscriptions canceled after the initial refund period has expired

Bundle Packages

Bundle packages containing multiple courses or services are subject to special refund conditions:

• Refund requests must be made within 14 days of purchase
• No individual courses within the bundle may have been completed or substantially accessed
• Bundle discounts will be recalculated if partial refunds are requested
• Individual course refunds from bundles may result in adjusted pricing for remaining courses

Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

• Completed courses where certificates have been issued
• One-on-one tutoring sessions that have already occurred
• Live webinar or workshop attendance after the event has taken place
• Custom or personalized educational content created specifically for the user
• Third-party services or products purchased through our platform
• Processing fees or transaction charges
• Discounted or promotional purchases during special sales events

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to contact@Praxivorne.pro with "Refund Request" in the subject line
2. Include your full name, account email address, and order or transaction number
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant supporting documentation or screenshots if applicable

Processing Timeline

Refund requests are typically processed according to the following timeline:

• Initial review and response within three to five business days
• Approved refunds processed within seven to ten business days
• Credit to original payment method may take an additional five to ten business days depending on your financial institution

Technical Issues and Service Interruptions

If you experience technical difficulties or service interruptions that prevent you from accessing purchased content, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical issues promptly.

Refunds due to technical issues will be considered on a case-by-case basis and may be granted if:

• The technical issue was caused by our platform and not by user error or equipment
• The issue significantly impaired your ability to access or use the service
• Our support team was unable to resolve the issue within a reasonable timeframe
• The issue was reported promptly and documented appropriately

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered for:

• Courses where a significant portion remains unaccessed
• Subscription services canceled mid-cycle under exceptional circumstances
• Cases where service quality did not meet reasonable expectations
• Situations involving extenuating personal circumstances

The amount of any partial refund will be determined based on the percentage of content accessed, time elapsed since purchase, and other relevant factors.

Payment Method Refunds

Original Payment Method

Refunds will be issued to the original payment method used for the purchase whenever possible. This includes:

• Credit or debit cards
• Digital payment platforms
• Bank transfers
• Other electronic payment methods

Alternative Refund Methods

If a refund to the original payment method is not possible due to account closure, card expiration, or other technical limitations, we will work with you to arrange an alternative refund method. This may result in additional processing time.

Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution before contacting us to resolve the issue, we reserve the right to:

• Suspend or terminate your account access immediately
• Contest the chargeback with supporting documentation
• Deny future refund requests from your account
• Pursue collection of any amounts owed plus administrative fees

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback, as we are committed to working with customers to find satisfactory solutions.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside the standard policy parameters for:

• Serious illness or medical emergencies with appropriate documentation
• Military deployment or relocation
• Natural disasters or other force majeure events
• Other extraordinary situations assessed on an individual basis

Such requests require supporting documentation and will be reviewed by our management team.

Course Transfers and Credits

As an alternative to refunds, we may offer:

• Transfer of course enrollment to another course of equal or lesser value
• Account credits that can be applied to future purchases
• Extended access periods for subscription services
• Complimentary access to select introductory materials

These alternatives are offered at our discretion and may provide greater flexibility than monetary refunds.

Currency and Exchange Rates

For international transactions, please note:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations between purchase and refund dates may affect the final amount received
• We are not responsible for currency conversion fees charged by financial institutions
• International transaction fees are non-refundable

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of our services after any changes to this policy constitutes acceptance of those changes. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: contact@Praxivorne.pro
Phone: +6095348409
Address: No. 1, Taman Pertanian Indera Mahkota, Pahang, 25200 Kuantan, Malaysia

Our customer support team is available to assist you and will respond to all inquiries as promptly as possible.